What happens if the damage exceeds the Damage Fund coverage?
If the damage exceeds the coverage of the Damage Fund, the owner may charge the additional costs to you.
This will always be discussed with you and recorded carefully to avoid any misunderstandings.
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What is not covered by the Damage Fund?
The Damage Fund does not cover: • Intentional damage • Damage caused by gross negligence (e.g. damage due to irresponsible or careless use) • Damage exceeding €250 In these cases, the owner or property manager may charge the costs to you.
Damage during your stay
It can happen that accidental damage occurs in the accommodation during your stay. We kindly ask you to always report this immediately, so that the owner or manager can take appropriate action. How it works Reporting damage Report the damage as soon ...
Conditions in Case of Damage
The damage fund covers accidental damage to the accommodation or inventory with a value between €25 and €250 per stay. What is not covered by the damage fund? The damage fund does not cover: intentional damage; reckless behavior or gross negligence; ...
What should I do if I notice damage upon arrival?
Any damage you notice upon arrival must be reported to the owner or manager within 24 hours. This will prevent you from being held responsible for the damage.
What should I do if I notice damage upon arrival?
Please check the accommodation as soon as you arrive. If you notice any damage or defects, report this directly to the owner/manager. If possible, include photos. This ensures the damage will not be attributed to you and allows for prompt action.