What should I do if I notice damage upon arrival?
Any damage you notice upon arrival must be reported to the owner or manager within 24 hours. This will prevent you from being held responsible for the damage.
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What should I do if I notice damage upon arrival?
Please check the accommodation as soon as you arrive. If you notice any damage or defects, report this directly to the owner/manager. If possible, include photos. This ensures the damage will not be attributed to you and allows for prompt action.
Something is wrong. What now?
We naturally hope that everything meets your expectations and that you fully enjoy your stay. However, if something is not in order, it is important to report this as soon as possible so it can be resolved. Report within 24 hours If you notice any ...
The arrival day
On the day of arrival, you will have all the information you need to begin your stay. In the check-in instructions you received beforehand, you will find the full address, arrival times, key collection details, parking information and the contact ...
Damage during your stay
It can happen that accidental damage occurs in the accommodation during your stay. We kindly ask you to always report this immediately, so that the owner or manager can take appropriate action. How it works Reporting damage Report the damage as soon ...
Conditions in Case of Damage
The damage fund covers accidental damage to the accommodation or inventory with a value between €25 and €250 per stay. What is not covered by the damage fund? The damage fund does not cover: intentional damage; reckless behavior or gross negligence; ...