What should I do if I notice damage upon arrival?
Please check the accommodation as soon as you arrive.
If you notice any damage or defects, report this directly to the owner/manager.
If possible, include photos. This ensures the damage will not be attributed to you and allows for prompt action.
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Not everything as expected during your stay
Of course, we hope that everything meets your expectations and that you fully enjoy your stay. If something is not in order, it is important to report this quickly so that a solution can be provided. Report within 24 hours If you notice any damage, ...
The arrival day
On the day of arrival, you will have all the information you need to begin your stay. In the check-in instructions you received beforehand, you will find the full address, arrival times, key collection details, parking information and the contact ...
Conditions in Case of Damage
Covered by the Damage Fund The Damage Fund covers accidental damage to the accommodation or inventory between €25 and €250 per stay. Not covered by the Damage Fund Intentional damage, reckless behaviour, gross negligence, damage caused by pets ...
What is not covered by the Damage Fund?
The Damage Fund does not cover: • Intentional damage • Damage caused by gross negligence (e.g. damage due to irresponsible or careless use) • Damage exceeding €250 In these cases, the owner or property manager may charge the costs to you.
Can I bring my own amenities instead of booking extras?
This varies per accommodation. In some cases, you can bring your own amenities, such as towels or a cot. We recommend that you always check with the owner or manager of the property in advance. This way, you can be sure that this is allowed and avoid ...