Guest communication before arrival

Guest communication before arrival

Clear communication before arrival helps guests prepare for their stay and prevents misunderstandings or unnecessary questions. Below you will find which information guests receive prior to arrival and who their point of contact is.

What information will the guest receive and when?

Before arrival, the guest receives all essential information needed to prepare for the stay. The timing depends on the booking and payment status.

• Booking confirmation: sent immediately after the reservation by Sun & Sea Holidays.
• Payment information: provided by Sun & Sea Holidays.
• Check-in information: sent 3 weeks before arrival, provided the full payment has been received.
• Late booking (within 3 weeks of arrival): check-in information is sent as soon as the payment has been received.

Who communicates with the guest before arrival?

Most communication before arrival is handled by Sun & Sea Holidays. Depending on the selected package, the point of contact for practical questions may differ.

• General questions before arrival: Sun & Sea Holidays.
• Practical questions about the accommodation (such as layout, facilities or location):
– Carefree Advertising: the guest receives the owner's contact details 3 weeks before arrival and may contact the owner directly from that moment for practical questions.
– Carefree Renting (Full Management): Sun & Sea Holidays is the point of contact for all questions.

In short

• For bookings, payments and general questions before arrival: Sun & Sea Holidays.
• With Carefree Advertising, the guest receives the owner's contact details 3 weeks before arrival and may contact the owner directly for practical questions about the accommodation.
• With Carefree Renting (Full Management), Sun & Sea Holidays manages all communication before arrival.
• Check-in information is sent 3 weeks before arrival once full payment has been received.


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