A pleasant guest experience starts with clear expectations. Guests want to feel welcome, enjoy a comfortable stay and relax without worries. Below you will find what guests generally expect, as well as the minimum level of service Sun & Sea Holidays requires from owners to ensure a consistent guest experience.
Guests book a holiday with the intention to relax and enjoy their time away. They value:
• A clean and well-presented accommodation upon arrival.
• Clear and complete information about check-in, facilities and house rules.
• Comfort and functionality – everything works properly and is in good condition.
• Hospitality and kindness – a warm welcome, helpful attitude and respectful communication.
• A peaceful, safe and tidy environment during their stay.
To guarantee a consistent guest experience, Sun & Sea Holidays requires the following minimum standards from owners:
• The accommodation must be clean, well-presented and guest-ready at arrival.
• All information must be clear, up to date and easily accessible (via check-in details or the information folder).
• Defects, complaints or issues must be taken seriously and addressed as soon as possible.
• Communication with guests must be friendly, respectful and solution-oriented.
• The property, inventory and facilities must be fully functional and properly maintained.
Beyond the basics, small gestures can make a big difference in how guests perceive their stay:
• A warm welcome – a note, flowers or a small treat.
• A short personal message upon arrival or in the information folder.
• Basic supplies available on arrival (e.g. coffee/tea, dishwasher tablets, toilet paper).
• Local tips or personal recommendations for things to do in the area.
• Guests expect a clean, comfortable, complete and welcoming accommodation.
• Sun & Sea Holidays requires owners to meet basic standards for service, comfort, cleanliness and communication.
• Extra touches and small gestures contribute to a five-star experience.