A guest may cancel an existing booking according to the cancellation policy that applies to the reservation. Below you will find how this works and what to expect when a booking is cancelled.

How can a guest cancel?

A guest can request a cancellation via:

• the link in the booking confirmation

• the guest account (if applicable)

• Sun & Sea Holidays by email or telephone

The cancellation is only final once the guest has received a cancellation confirmation.

What happens after a cancellation?

• The guest receives a cancellation confirmation.

• The reservation is cancelled in the system.

• The calendar will be released so the period can be rebooked.

Refund to the guest

Whether a guest is entitled to a full or partial refund depends on the moment of cancellation.
The cancellation policy accepted by the guest during the booking process is always binding.

This may mean that:

• the guest is entitled to a full refund

• the guest receives a partial refund

• the guest is not entitled to a refund

If a refund is applicable, it will be processed according to the cancellation policy.

Extras and additional services

Any costs for extra services, such as bed linen, baby bed or pets, will be handled according to the same cancellation conditions.
If the guest is not entitled to a refund of the rental amount, this usually also applies to any booked extras.

Differences per OTA (Airbnb, Booking.com, Vrbo)

For bookings made through external platforms (OTAs), different cancellation policies may apply compared to direct bookings on our website.
In such cases, the platform’s terms are binding.
This means that refund rules, deadlines and conditions may differ from the standard Sun & Sea Holidays policy.

Where can the conditions be found?

The current cancellation terms can be found:

• in the guest’s booking confirmation

• on our website

• in the knowledge base under Rules & Documents

• for OTA bookings: on the respective platform