Questions on the day of arrival (check-in & access)

Questions on the day of arrival (check-in & access)

On the day of arrival, guests may have questions about checking in or accessing the accommodation. To ensure a smooth start to the stay, it is important that the correct point of contact is available.

What do questions on the day of arrival usually concern?

Common questions on the day of arrival include:

• How do I enter / where is the key or key safe located?
• What is the key safe or access code?
• I cannot find the accommodation, is the address correct?
• Where can I park or how do I access the premises?
• The key or code is not working, what should I do?

Who is the point of contact on the day of arrival?

• Carefree Advertising: the owner is the first point of contact for all check-in and access questions on the day of arrival.
• Carefree Renting (Full Management): Sun & Sea Holidays handles guest communication on the day of arrival and assists with check-in and access questions.

What is expected from the owner with Carefree Advertising?

If you have chosen Carefree Advertising, the following is expected from you as the owner:

• Be available around the check-in time to answer guest questions.
• Assist with access if the guest cannot enter or something is not working.
• Provide short support by phone or via the agreed contact channel when needed.

What does Sun & Sea Holidays not do with Carefree Advertising?

With the Carefree Advertising package, Sun & Sea Holidays does not provide support on the day of arrival for:

• Access to the property or key-related issues.
• Key safe codes, access system issues or technical access support.
• Guiding the guest on-site upon arrival.

These are the responsibility of the owner.

Contact method

On the day of arrival, the guest must use the contact method stated in the check-in instructions.

In short

• Questions on the arrival day usually relate to access, key safe, route or parking.
• Carefree Advertising: the owner answers all check-in and access questions on the day of arrival.
• Carefree Renting (Full Management): Sun & Sea Holidays supports the guest on the day of arrival.
• With Carefree Advertising, S&S does not provide support with access or key issues; this is the owner’s responsibility.


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