Cancellation by the Owner

Cancellation by the Owner

In exceptional situations, an owner may need to cancel an existing booking. Because a cancellation can have significant consequences for the guest and for the reputation of the accommodation, this is only permitted when there is a valid and necessary reason.

When may an owner cancel?

An owner may only cancel a reservation if the accommodation is temporarily not suitable for rental, such as:

  • serious damage to the property

  • unforeseen technical issues (e.g. leakage, heating failure)

  • safety or health risks

  • force majeure situations

Personal use or holiday plans are not considered valid reasons to cancel an existing booking.

Procedure for cancellation by the owner

  1. The owner notifies Sun & Sea Holidays of the requested cancellation, including the reason and supporting information.

  2. We will review the situation and inform the guest.

  3. The cancellation will only be processed once Sun & Sea Holidays has confirmed it.

The owner should not contact the guest directly about the cancellation.

Possible consequences and costs

If a booking is cancelled by the owner, compensation or costs may be owed to the guest.
These costs may be charged to the owner if applicable.

Possible consequences include:

  • compensation to the guest for inconvenience or expenses

  • negative reviews or lower ratings

  • reduced visibility on booking platforms

Cancellations without a valid reason may result in sanctions from Sun & Sea Holidays or external booking platforms (OTAs).

OTA bookings

For bookings made via external platforms (such as Airbnb, Booking.com or Vrbo), the cancellation rules of that platform apply.
Cancelling an OTA booking may result in financial penalties, relocation obligations or compensation to the guest. These costs may be charged to the owner.

Preventing cancellations

To avoid owner cancellations, we recommend:

  • timely communication regarding maintenance, renovations or issues

  • blocking owner-use periods well in advance

  • reporting problems immediately so solutions can be arranged


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