What should I do if I cause damage to the accommodation?
Damage must always be reported immediately to the owner or manager so that it can be dealt with correctly.
For more information, please refer to the article Damage during your stay.
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What should I do if I cause damage in the accommodation?
Please report any damage immediately to the owner or manager. You will find their contact details in your check-in information. Make sure to clearly explain what happened and what has been damaged.
Conditions in Case of Damage
The damage fund covers accidental damage to the accommodation or inventory with a value between €25 and €250 per stay. What is not covered by the damage fund? The damage fund does not cover: intentional damage; reckless behavior or gross negligence; ...
Damage during your stay
It can happen that accidental damage occurs in the accommodation during your stay. We kindly ask you to always report this immediately, so that the owner or manager can take appropriate action. How it works Reporting damage Report the damage as soon ...
What is not covered by the Damage Fund?
The Damage Fund does not cover: • Intentional damage • Damage caused by gross negligence (e.g. damage due to irresponsible or careless use) • Damage exceeding €250 In these cases, the owner or property manager may charge the costs to you.
What should I do if I notice damage upon arrival?
Please check the accommodation as soon as you arrive. If you notice any damage or defects, report this directly to the owner/manager. If possible, include photos. This ensures the damage will not be attributed to you and allows for prompt action.