Guest Communication
Questions on the day of arrival (check-in & access)
On the day of arrival, guests may have questions about checking in or accessing the accommodation. To ensure a smooth start to the stay, it is important that the correct point of contact is available. What do questions on the day of arrival usually ...
Communication after the stay
Clear communication at the end of the stay ensures a pleasant and smooth departure experience. Below you will find the information that is shared after the stay and who is responsible for it. Check-out information Guests receive both short and ...
Guest communication before arrival
Clear communication before arrival helps guests prepare for their stay and prevents misunderstandings or unnecessary questions. Below you will find which information guests receive prior to arrival and who their point of contact is. What information ...