Problems, complaints & damage
Damage noticed upon arrival
If you notice any damage or defects in the accommodation upon arrival, please report this as soon as possible, preferably within 24 hours after arrival, to the property manager or owner. You can find the contact details in the check-in instructions ...
Minor issues during your stay
Minor issues should be reported directly to the property manager or owner of the accommodation. The contact details can be found in the check-in instructions you received before arrival. Examples of minor issues: a broken light empty batteries Wi-Fi ...
Damage during your stay
It may happen that accidental damage occurs in the accommodation during your stay. We kindly ask you to report any damage as soon as possible, so the owner or property manager can take appropriate measures and prevent further damage. How does it ...
Complaint during your stay
Do you have a complaint during your stay that affects your stay and cannot be resolved together with the property manager or owner? Then you may submit an official complaint to Sun & Sea Holidays. When should you submit a complaint? You may submit a ...