Not everything as expected during your stay
Of course, we hope that everything meets your expectations and that you fully enjoy your stay. If something is not in order, it is important to report this quickly so that a solution can be provided.
Report within 24 hours
If you notice any damage, defects, or anything else that is not in order upon arrival, report this within 24 hours directly to the owner. This prevents the issue from being attributed to you later and gives the owner the opportunity to resolve it.
If the issue is not resolved
If the owner does not assist you or the problem continues, you can complete a complaint form via our website. This allows us to mediate and work with the owner to find a suitable solution.
We recommend adding photos to your report so the situation can be assessed accurately.
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