In exceptional cases, an emergency situation may occur during a stay. It is important that guests know who to contact in such situations so that action can be taken immediately. Below you will find what is considered an emergency and how it is handled.
An emergency is a situation that requires immediate action to prevent or limit damage, danger or unsafe conditions.
Examples of emergency or urgent situations:
• Severe leakage or water damage.
• A fire, gas or electrical issue that may cause danger.
• A situation that results in unsafe living conditions.
The point of contact for an emergency or urgent situation differs per package.
• Carefree Advertising: the owner is the first point of contact for emergency or urgent situations.
• Carefree Renting (Full Management): Sun & Sea Holidays is the first point of contact for emergency or urgent situations.
An emergency must always be reported immediately via the most urgent contact method provided in the check-in instructions.
(Not by e-mail or any message that may be read later.)
• The responsible party (owner or Sun & Sea Holidays) assesses the situation and takes immediate action if necessary.
• If applicable, appropriate assistance will be arranged.
Not every issue is an emergency. Below are examples that do not require immediate attention:
• General questions about the accommodation.
• Non-urgent technical issues, such as a broken lightbulb.
• Situations that can wait until the next day.
The house rules folder in the accommodation must clearly state what to do in an emergency or urgent situation and must include the owner’s contact details.
• An emergency requires immediate action to prevent danger or damage.
• Carefree Advertising: the owner is the first contact for emergencies.
• Carefree Renting (Full Management): Sun & Sea Holidays is the first contact for emergencies.
• Emergencies must be reported immediately via the most urgent contact method.
• Only situations requiring immediate action are considered urgent.