Damage Terms and Conditions

Damage Terms and Conditions

These terms apply to damage to the accommodation and/or inventory during the stay.

1. Damage noticed upon arrival

Any damage or defects noticed upon arrival must be reported as soon as possible, preferably within 24 hours after arrival, to the owner or property manager.
Contact details can be found in the check-in instructions.

Damage not reported within this time frame may be considered damage that occurred during the stay.

2. Damage during the stay

Any damage occurring during the stay must be reported immediately to the owner or property manager.

Reporting damage is not a complaint, but intended to handle the damage correctly and transparently.

3. Liability

The guest is liable for damage caused during the stay due to:

  • improper use

  • negligence

  • failure to comply with the house rules

4. Damage fund

Minor damage may, in some cases, be covered by a damage fund.
This will be assessed per situation based on the applicable terms and conditions.

5. Major damage

In the event of major damage, the costs may be charged to the guest.
This will be discussed with the guest and handled as transparently as possible.

6. Additional provisions

If necessary, additional documentation such as photos or statements may be requested to assess the damage correctly.

    • Related Articles

    • Damage during your stay

      It may happen that accidental damage occurs in the accommodation during your stay. We kindly ask you to report any damage as soon as possible, so the owner or property manager can take appropriate measures and prevent further damage. How does it ...

    • General Rental Terms and Conditions

      Our services are subject to the general rental conditions. These conditions include information about your rights and obligations as a tenant, the use of the accommodation, and responsibilities during your stay. The most up-to-date version of the ...

    • Damage noticed upon arrival

      If you notice any damage or defects in the accommodation upon arrival, please report this as soon as possible, preferably within 24 hours after arrival, to the property manager or owner. You can find the contact details in the check-in instructions ...

    • Renting out your property with Sun & Sea Holidays – step by step

      Step 1 – Registration You register your accommodation via the registration form on our website. During registration, we ask you to provide your base rates. These rates and any discounts can always be adjusted at a later stage. Step 2 – Intake & ...

    • Taking out cancellation insurance

      Holidays are often booked well in advance. However, you may have to cancel your trip unexpectedly due to illness, an accident, or other unforeseen circumstances. With cancellation insurance, you are covered for this and will be reimbursed for (part ...