Cancellation by the owner
If the owner or property manager cancels your booking, you will receive a full refund from us.
We process refunds within 24 hours of cancellation.
Please note that it may take 5 to 10 business days for the amount to appear in your account.
Where possible—and at our sole discretion—we will help you find a similar vacation rental in the same region and price category.
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Cancellation Policy
You can cancel free of charge up to 30 days before arrival. If you cancel within 30 days before arrival, 50% of the rental amount will be charged. For cancellations within 7 days before arrival, 100% of the rental amount is charged. The cancellation ...
Taking out cancellation insurance
Holidays are often booked well in advance. However, you may have to cancel your trip unexpectedly due to illness, an accident, or other unforeseen circumstances. With cancellation insurance, you are covered for this and will be reimbursed for (part ...
Will I receive the contact details of the owner/manager?
Yes, you will automatically receive the owner’s contact details in the check-in instructions. These will be sent to you 3 weeks before arrival, once full payment has been received. If you book within 3 weeks before arrival, you will receive the ...
Can I cancel my booking free of charge?
You may cancel your reservation free of charge up to 30 days before arrival. If you cancel within 30 days before arrival, 50% of the rental amount will be charged. If you cancel within 7 days before arrival, 100% of the rental amount will be charged. ...
Not everything as expected during your stay
Of course, we hope that everything meets your expectations and that you fully enjoy your stay. If something is not in order, it is important to report this quickly so that a solution can be provided. Report within 24 hours If you notice any damage, ...