Will I receive the contact details of the owner/manager?
Yes, you will automatically receive the owner’s contact details in the check-in instructions.
These will be sent to you 3 weeks before arrival, once full payment has been received.
If you book within 3 weeks before arrival, you will receive the instructions immediately after your payment has been processed.
This allows you to contact the owner directly with any questions about your stay, such as renting bicycles or getting tips about the area.
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Who can I contact if I have questions about the accommodation?
For questions about the accommodation itself (for example, inventory, facilities, or how to use appliances), you can contact the owner or manager directly. You will receive their contact details in the check-in information.
Cancellation by the owner
If the owner or property manager cancels your booking, you will receive a full refund from us. We process refunds within 24 hours of cancellation. Please note that it may take 5 to 10 business days for the amount to appear in your account. Where ...
Preparing for your stay
To ensure your stay runs smoothly and stress-free, we recommend making a few preparations before your arrival. 3 weeks before arrival, you will receive the check-in instructions containing important information about your stay, including the full ...
When will I receive the check-in instructions?
You will receive the check-in instructions 3 weeks before arrival, provided that full payment has been received. If you booked within 3 weeks before arrival, you will receive the check-in instructions as soon as your payment has been processed.
The arrival day
On the day of arrival, you will have all the information you need to begin your stay. In the check-in instructions you received beforehand, you will find the full address, arrival times, key collection details, parking information and the contact ...