Who can I contact if I have questions about the accommodation?
For questions about the accommodation itself (for example, inventory, facilities, or how to use appliances), you can contact the owner or manager directly.
You will receive their contact details in the check-in information.
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Will I receive the contact details of the owner/manager?
Yes, you will automatically receive the owner’s contact details in the check-in instructions. These will be sent to you 3 weeks before arrival, once full payment has been received. If you book within 3 weeks before arrival, you will receive the ...
The layout of the accommodation
We try to represent the accommodations on our website as accurately as possible. The photos are provided by the owner of the property and give a representative impression of the accommodation. Minor changes may occur in the meantime, such as the ...
Preparing for your stay
To ensure your stay runs smoothly and stress-free, we recommend making a few preparations before your arrival. 3 weeks before arrival, you will receive the check-in instructions containing important information about your stay, including the full ...
Complaint during your stay
We want you to enjoy a carefree stay. If something is not as expected during your stay, we appreciate being informed so that a suitable solution can be provided. Report to the owner A complaint during your stay should always be reported first to the ...
Are the mandatory costs the same everywhere?
No, the amount and composition of the mandatory costs vary per accommodation. You will always find an overview in the description of the property you wish to book.