Questions about the accommodation before your stay
Do you have questions about the accommodation, the inventory, or the available facilities before your stay? You can address these directly to the owner.
The owner’s contact details will be shared with you approximately three weeks prior to arrival in the check-in instructions.
From that moment on, you may contact the owner for practical and accommodation-related questions.
For general questions about your booking, payment, or arrival, please refer to our helpdesk.
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Who can I contact if I have questions about the accommodation?
For questions about the accommodation itself (for example, inventory, facilities, or how to use appliances), you can contact the owner or manager directly. You will receive their contact details in the check-in information.
Preparing for your stay
To ensure your stay runs smoothly and stress-free, we recommend making a few preparations before your arrival. 3 weeks before arrival, you will receive the check-in instructions containing important information about your stay, including the full ...
Complaint during your stay
We want you to enjoy a carefree stay. If something is not as expected during your stay, we appreciate being informed so that a suitable solution can be provided. Report to the owner A complaint during your stay should always be reported first to the ...
Damage during your stay
It can happen that accidental damage occurs in the accommodation during your stay. We kindly ask you to always report this immediately, so that the owner or manager can take appropriate action. How it works Reporting damage Report the damage as soon ...
Parking & access to the accommodation
In this article you will find information about parking and access to the accommodation. Parking Parking options vary per accommodation. The check-in instructions will specify: Where you can park Whether a parking permit, pass or barrier applies The ...