Questions about the accommodation before your stay

Questions about the accommodation before your stay

Do you have questions about the accommodation, its inventory, or the available facilities prior to your stay?
In that case, please contact our helpdesk.

Depending on the nature of your question, we may, if necessary, coordinate this with the owner.

The owner’s contact details are shared with you approximately three weeks before arrival as part of the check-in instructions.
From that moment on, you may contact the owner for practical and stay-related questions.

For general questions regarding your reservation, payment, or arrival, our helpdesk is always at your disposal.

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