Direct bookings vs. OTA bookings

Direct bookings vs. OTA bookings

A reservation can be made in different ways. Conditions and procedures may differ between direct bookings via our website and bookings made on Online Travel Agencies (OTAs) such as Airbnb, Booking.com and Vrbo.

Direct bookings via our website

  • The Sun & Sea Holidays terms and conditions apply.

  • Cancellations and changes are handled entirely by Sun & Sea Holidays.

  • All communication with the guest is managed by us.

  • Rates are transparent and without platform fees.

OTA bookings (Airbnb, Booking.com, Vrbo)

  • The terms and procedures of the respective platform are binding.

  • Cancellation and refund rules may differ from our standard conditions.

  • Change requests may be limited or subject to platform restrictions or additional fees.

  • Reviews are posted on the platform and cannot be altered or removed.

What does this mean for the owner?

  • Sun & Sea Holidays must follow the platform rules for OTA bookings.

  • This may affect payout, cancellation handling, deposit, damage cases and communication.

  • Direct bookings offer greater flexibility and control.

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