Complaints & Issue Resolution
Common Causes of Complaints and Consequences for the Owner
To ensure a pleasant stay for guests, it is important to understand which situations most often lead to complaints. Below you will find the most common causes, as well as the potential consequences when issues arise due to lack of maintenance, ...
Emergency and urgent situations during the stay
In exceptional cases, an emergency situation may occur during a stay. It is important that guests know who to contact in such situations so that action can be taken immediately. Below you will find what is considered an emergency and how it is ...
Complaints During the Stay
It may happen that a guest is not fully satisfied during their stay. To resolve situations quickly and correctly, it is important that complaints are reported and handled in the right way. Below you will find the procedure we follow. When is ...