During your stay
Something is wrong. What now?
We naturally hope that everything meets your expectations and that you fully enjoy your stay. However, if something is not in order, it is important to report this as soon as possible so it can be resolved. Report within 24 hours If you notice any ...
Preparing for your stay
To ensure your stay runs smoothly and stress-free, we recommend making a few preparations before your arrival. 3 weeks before arrival, you will receive the check-in instructions containing important information about your stay, including the full ...
Questions about the accommodation before your stay
Do you have questions about the accommodation, the inventory, or the available facilities before your stay? You can address these directly to the owner. The owner’s contact details will be shared with you approximately three weeks prior to arrival in ...
Feedback and reviews
Of course, we hope that everything meets your expectations. If you do not have a complaint but would still like to share something with us, we would be happy to hear from you. Your feedback helps us and the owner to continuously improve the ...