What to do if you encounter a problem during your stay
We naturally hope that everything meets your expectations and that you fully enjoy your stay. However, if something is not in order, it is important to report this as soon as possible so it can be resolved.
Report within 24 hours
If you notice any damage, defect, or other issue upon arrival, please report this within 24 hours directly to the owner.
This helps prevent the issue from being attributed to you later and gives the owner the opportunity to resolve it.
What if the problem is not resolved?
If the owner does not resolve the issue or the problem persists, you may complete a complaint form via our website.
We will then mediate and work together with the owner to find an appropriate solution.
We recommend always including photos with your report so the situation can be properly assessed.
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