Boeken & annuleren
Direct bookings vs. OTA bookings
A reservation can be made in different ways. Conditions and procedures may differ between direct bookings via our website and bookings made on Online Travel Agencies (OTAs) such as Airbnb, Booking.com and Vrbo. Direct bookings via our website The Sun ...
No-show (guest does not arrive)
A no-show means that the guest does not arrive on the day of check-in and has not informed us of a cancellation or change to the booking. What happens in the event of a no-show? The reservation remains listed as “not arrived”. No refund will be ...
Booking Changes
A guest may wish to make changes to a reservation after it has been confirmed. This may include adjusting travel dates, the number of guests or adding extra services. Below you will find how booking changes are handled and what the possible ...
Cancellation by the Owner
In exceptional situations, an owner may need to cancel an existing booking. Because a cancellation can have significant consequences for the guest and for the reputation of the accommodation, this is only permitted when there is a valid and necessary ...
Cancellations by the Guest
A guest may cancel an existing booking according to the cancellation policy that applies to the reservation. Below you will find how this works and what to expect when a booking is cancelled. How can a guest cancel? A guest can request a cancellation ...